Open Positions

Gallery Sales  / Tours 

Part-Time | Dearborn, Michigan

At Glass Academy, we make and sell glass, but we're also in the entertainment business.  The glass sales are souvenirs of the experience customers have with us.

Every person who walks through our doors is here for a reason. Some are celebrating a birthday. Others are trying to find the perfect birthday gift for someone else. Some are visiting from out of town. Others are local, but found us on social media. Many have never seen glassblowing before. Our job is to make them feel welcome, help them discover something they love, and send them home with a better understanding of the Glass Academy.  Glass items purchased from BATCH gallery or beverages from the Michigan Room complete the visit.

We are hiring an associate who loves the challenge of selling and enjoys talking with people as much as we do.

If you naturally strike up conversations while helping customers find the perfect gift, class, or piece of art, we'd love to have you join our team.

We will teach you everything you’ll need to know about glass, the process, the history, and how to work with our customers to create repeat sales.

What You'll Be Doing

  • Each day provides a unique experience and no two days are exactly alike.  Flexibility is key to work at the Glass Academy.
  • You will welcome guests into the gallery, lead tours through our hot shop, help customers choose the perfect purchase, restock displays, answer questions about our classes, prepare for events, operate our point-of-sales system, and maintain a clean and organized gallery.
  • Every conversation, customer, and detail matters. We expect exceptional service and organization.

What You'll Learn

We'll teach you about:

  • Our studio, our philosophy, and the basics of glassblowing.
  • Our products and artists.
  • How to lead engaging studio tours.
  • How to create memorable customer experiences.
  • The systems and checklists that keep our gallery running smoothly.
  • If you're willing to learn, we'll invest the time to help you succeed.

You'll Love This Job If...

  • You enjoy meeting new people.
  • You like being busy and accomplishing something every day.
  • You take pride in doing things well.
  • You love the organization of a checklist.
  • You are dependable and enjoy being part of a team.
  • You enjoy learning new things.
  • You can be confident talking with one person or with twenty.
  • You believe great service creates lifelong customers.
  • You want to excel in a company instead of just working for one.

Why People Love Working Here

  • You will work alongside the founders, staff and other creatives who genuinely enjoy what they do.
  • You'll help people celebrate birthdays, anniversaries, vacations, and milestones.
  • You'll become part of a team that believes everyone succeeds together.

Along the way you'll enjoy:

  • Employee discounts.
  • Complimentary glass blowing classes (as available).
  • Glass Academy apparel.
  • Event-day meals and seasonal treats.
  • Additional hours during special events and holidays.
  • Opportunities to grow as our studio continues to grow.

What We Need From You

  • Sales or customer service experience is necessary.
  • A friendly, outgoing personality.
  • Strong communication skills.
  • Reliability and follow-through.
  • Attention to detail.
  • A willingness to learn.
  • The ability to stand for extended periods.
  • The ability to lift up to 20 pounds.
  • Reliable transportation.
  • Living within approximately 30 minutes of Dearborn.

If you’re ready to be part of something creative, fast-paced, and meaningful — and you see yourself growing with us — we’d love to meet you.

Hours are as follows:
Thursday & Friday: 3PM - 8PM
Saturday & Sunday: 10AM - 5PM
Additional hours are available throughout the year for classes, private events, and holiday seasons.

Pay is based on experience.  Hours listed are non-negotiable.

Applications being accepted. Follow the steps below.

IT'S TIME TO APPLY! 

Send us your application by following these steps:

Step #1: Write a cover letter on why you’d be a good fit for our team or send us a short video.

Step #2: Include the letter (or link) from step #1 with your resume and send it to business@glassacademy.com

We will contact suitable applicants to set up a 15 minute phone interview. All positions start immediately.

Additional details provided upon request.